Frequently Asked Questions

Q: How long will it take before my order arrives?

A: Please allow three to five business days for your order to process. Once your item ships it normally takes up to ten business days to arrive depending on where you live in the country. Please refer the shipper service map for more information. (link to FEDEX service map)

Q: Do you ship outside Canada?

A: We offer free shipping to Canadian and US cities (with valid US address).

Q: Do you ship internationally?

A: Yes we do. We arrange international shipping outside U.S.A. and Canada, include the brokerage and duty to your country. You need to have a valid credit card and we will ship to the same address as your credit card billing address. Contact us by email for detail, you must have a shopping cart.

Q: How do I arrange for a return?

A: Simply email us for a return authorization number within few days upon receiving your order. Learn more.

Q: Are custom orders returnable?

A: No. Custom orders are made to your specifications and are not returnable.

Q: Is there a restocking fee?

A: No.